Last Updated: 16.9.2026

At Adulttoymegastore, we understand that your personal information is important, especially with us because of the nature of products we sell. We take your privacy and discretion seriously, and when you trust us with your information, we have a responsibility to keep it safe and secure. Under no circumstances do we sell your data or personal information to third parties.

1. About this Privacy Policy

1.1

This Privacy Policy explains how we collect, use, disclose and protect personal information in connection with Adulttoymegastore, our websites, products and services.

1.2

We are subject to the New Zealand Privacy Act 2020 and its Information Privacy Principles, which regulate how agencies collect, use, store and disclose personal information.

1.3

To the extent we carry on business in Australia or hold personal information about individuals in Australia, we are also subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.4

In this Policy, "personal information" means information about an identifiable individual, or an individual who can reasonably be identified, as defined under applicable privacy laws.

2. Whose Information We Collect

2.1

We may collect personal information about:

a. customers who purchase products from us;

b. people who create or use an account on our website;

c. people who subscribe to our marketing communications;

d. people who contact us or interact with our customer service team;

e. people who participate in promotions, competitions or surveys;

f. suppliers and service providers; and

g. people who visit our websites or interact with our social media channels.

3. Types of Personal Information We Collect

3.1

The personal information we collect may include:

a. identification and contact details, including name, email address, shipping address and phone number;

b. account information, including account preferences, login information and order history;

c. order and delivery information, including delivery addresses, order details, tracking information and communications relating to orders, returns or refunds;

d. payment-related information, including transaction identifiers, payment status and, where available from our payment providers, the last four digits of a payment card;

e. marketing preferences, newsletter subscriptions, consent records and opt-out requests;

f. customer support communications and enquiries;

g. optional information voluntarily provided by customers, such as date of birth for birthday-related promotions; and

h. website usage and analytics information collected through cookies and similar technologies.

3.2

Because of the nature of products sold through our websites, purchase history may reveal information that could be regarded as sensitive personal information under some privacy laws. We take reasonable steps to protect this information and only use it for purposes connected with operating our business, fulfilling orders, providing customer support and complying with legal obligations.

3.3

Our products and services are intended for individuals aged 18 years and older. We do not knowingly collect personal information from anyone under 18 years of age.

4. How We Collect Personal Information

4.1

We collect personal information:

a. directly from you when you create an account, place an order, subscribe to marketing communications, contact us or otherwise interact with our websites;

b. when you participate in surveys, competitions, promotions or reviews;

c. automatically through cookies and similar technologies when you access our websites;

d. from payment service providers, delivery providers and fraud-prevention services involved in processing or fulfilling your order; and

e. from publicly available sources where permitted by law.

4.2

At checkout we generally collect:

a. name;

b. email address;

c. shipping address; and

d. phone number.

4.3

You are not required to provide personal information to us, however if you do not provide certain information we may be unable to process your order, provide services or respond to enquiries.

4.4

For the purposes of New Zealand privacy law, Adulttoymegastore collects and holds this information unless otherwise stated.

4.5

Individuals have the right to request access to personal information we hold about them and to request correction of that information.

5. Purposes for Which We Use Personal Information

5.1

We use personal information only where reasonably necessary for our business operations and lawful purposes.

5.2

Our main purposes include:

a. processing and fulfilling customer orders;

b. arranging delivery of products;

c. managing returns, refunds and replacements;

d. providing customer support;

e. communicating with customers regarding orders, products and services;

f. improving our websites, products and services;

g. sending marketing communications where permitted;

h. preventing fraud and protecting the security of our systems; and

i. complying with legal and regulatory obligations.

5.3

Where Australian privacy law applies, we generally rely on:

a. customer consent;

b. the performance of a contract;

c. compliance with legal obligations; and

d. our legitimate business interests where those interests are consistent with applicable law.

6. Disclosure of Personal Information

6.1

We may disclose personal information to:

a. payment processors;

b. logistics and courier providers;

c. website hosting and IT service providers;

d. marketing and communications providers;

e. analytics providers;

f. professional advisers, including lawyers, accountants and insurers;

g. regulators, courts and law-enforcement agencies where required or authorised by law; and

h. any purchaser of our business or assets, subject to appropriate confidentiality obligations.

6.2

Examples of service providers we may use include:

a. Stripe for payment processing;

b. Mailchimp for email marketing;

c. Mandrill for transactional email communications;

d. Google Analytics for website analytics;

f. NZ Post for domestic deliveries;

g. DHL for international deliveries; and

h. Eldorado where supplier-direct fulfilment services are used.

6.3

We do not sell personal information.

6.4

Some recipients may be located outside New Zealand, including the United States, Germany, Australia and other jurisdictions in which our service providers operate. We take reasonable steps to ensure those recipients handle personal information in a manner consistent with applicable privacy laws.

7. Direct Marketing and Anti-Spam Laws

7.1

We may use your contact details to send marketing communications about products, promotions, offers and updates that may be of interest to you.

7.2

We will only send commercial electronic messages in accordance with applicable laws, including:

a. the Unsolicited Electronic Messages Act 2007 (NZ); and

b. the Spam Act 2003 (Cth), where applicable.

7.3

You may opt out of marketing communications at any time using the unsubscribe link included in our communications or by contacting us.

8. Security and Retention

8.1

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

8.2

These measures may include access controls, secure storage practices, encryption, monitoring and other security safeguards appropriate to the nature of the information we hold.

8.3

We retain personal information for as long as reasonably necessary to provide services, operate our business, comply with legal obligations and resolve disputes.

8.4

Where personal information is no longer required, we will take reasonable steps to delete or de-identify it.

8.5

We will comply with any mandatory data breach notification obligations that apply to us.

9. Access and Correction

9.1

Subject to applicable privacy laws, individuals have the right to:

a. request access to personal information we hold about them; and

b. request correction of personal information that is inaccurate, incomplete or out of date.

9.2

We may need to verify an individual's identity before processing a request.

9.3

If we refuse a request, we will explain the reasons where permitted by law.

10. Cookies, Analytics and Third-Party Tools

10.1

Our websites may use cookies and similar technologies to:

a. maintain shopping-cart functionality;

b. recognise returning users;

c. maintain account sessions;

d. understand how our websites are used; and

e. improve user experience.

10.2

You can generally configure your browser to block or remove cookies, although doing so may affect website functionality.

10.3

We may use third-party analytics providers, including Google Analytics, to help us understand website usage and improve our services.

11. Complaints

11.1

If you have concerns about how we have handled your personal information, please contact us first so we can attempt to resolve the matter.

11.2

If you are not satisfied with our response, you may have the right to complain to the Office of the Privacy Commissioner (New Zealand) or another applicable regulator.

12. How to Contact Us

12.1

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact:

Privacy Officer
Adulttoymegastore

Email: privacyofficer@adulttoymegastore.co.nz

13. Changes to this Policy

13.1

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies or legal requirements.

13.2

The updated version will be published on our website with a revised effective date. 

Return Policy

Can I Cancel or Change My Order

If you decide to cancel your order after you have paid, you can do so if the order hasn't already been shipped. Please contact us immediately with your order number.

Please be aware that for each order cancelled, a 30% cancellation fee applies to the product(s) purchased. If your order has not yet been shipped at the time of cancellation, the shipping fee will be refunded in full.

We are unable to cancel an order which is already in transit with the courier.

If you are unsure on a purchase, please contact our customer care team before purchasing so our team can help answer any questions.

Why Do You Charge A Cancellation Fee?

Each order cancelled is a cost to our business, and take time for our team to process. We are aware that orders may be placed in the heat of the moment, but respectfully ask that orders are placed only when you intend to proceed with the purchase.

Our Customer Care Team are available to help answer any questions you have before making your purchase.

Faulty, Damaged, Incorrect & Incomplete Item

Faulty Product

Adulttoymegastore takes great pride in supplying a huge range of sex toys and lingerie, and we have thousands of happy customers! Sometimes, our customers receive faulty products. If this happens we’ll immediately put things right.

If you believe you received a faulty product, please ensure you check the following:

• Have new batteries been tried? The majority of products that don't seem to be working are due to errors with batteries.

-Check the batteries are in the correct way, replace the batteries or recharge your toy.

• Also check if there is a circular Battery Tab on top of the batteries – if so, this circular piece of paper needs to be removed before you use the item. If there is a piece of paper or plastic surrounding the batteries, please leave this in place.

• Have you tried holding down the ‘on’ button for 3-5 seconds? Some products come with a travel lock in place to prevent them from turning on accidentally.

• If the product is rechargeable, please fully charge the product before attempting to turn it on. Some products come with a residual charge, but some may require charging before first being turned on.

In the event that there is a fault with your product we are happy to replace your item. To arrange this, please contact us with the details of your fault within 7 days. Please include the details below:

• The order number that the product was purchased on
• A description of the issue
• And if possible, a photo or video of the fault

We will then determine if we need to have this item returned, before we arrange for a replacement to be sent out to you. In the event that the same item is not available, we will issue you with a store credit to use towards purchasing a new item on the Adulttoymegastore website.

Under no circumstances are returned products ever on-sold. They are returned to the manufacturer for fault analysis and replacement.

Can I Exchange a Product?

Due to the nature of adult products, we cannot accept exchanges on any product unless you received the wrong item by mistake, or the exchange is covered under consumer law.

Please read our sizing information carefully as we cannot exchange products that are too big or too small if the size is listed on site.

Product Warranty

Our warranty policy covers products for 31 days from the date of purchase, unless a warranty period is specified by the manufacturer. In which case, the manufacturer's warranty period takes precedent.

It covers faults and defects that occur due to manufacturing failure. Damage or faults that occur as a result of misuse, accident, or general wear and tear, are not covered by our warranty policy.

If your product cannot be repaired, we will replace it with one that is of the same, or similar model.

If a repair or replacement is not possible, we will provide a refund.