Adulttoymegastore Shipping Information

Our team will be out of the office Monday 2nd June NZST for the King's Birthday and therefore will not be processing orders or replying to customer queries on this day.

We will be back and fully operational at 8am Tuesday 3rd June NZST - please expect dispatch delays when placing an order over this period, and minor delays with email queries. Please live chat or call us during staffed hours for any urgent queries.

Standard Delivery:

Exceptions

• Long weekends and public holidays.
• Orders to PO Boxes or Parcel Lockers may take longer.
• Remote and non-metro locations will take longer. Shipping time estimates are calculated based on postcode and will be displayed accurately in the checkout when selecting your shipping option.

Note: We do not ship to Puerto Rico, we only ship to the 50 states.

We also ship to the below countries - shipping time and cost will be calculated during checkout:

• Canada
• United Kingdom
• Hong Kong
• Singapore
• South Africa
• India
• France
• Germany

What other services do you offer?

Signature Required: $2.00 extra.

If you wish to personally sign for your order. If available for your order, you can select this at the checkout. We recommend signature required for high-value items.

Please note: if your order is confirmed as delivered as addressed by the courier, and is not signature required, we are unable to help further.

Priority Dispatch: $10.00 extra

Get your order to the front of the queue.

Carbon Neutral Courier: $2.00 extra

We have partnered with Carbon Click to give our customers the option to offset the carbon emissions produced by the courier portion of your order. When you place an order, you can select “Offset My Carbon” and pay an additional $2 to go towards purchasing carbon credits. After fees are deducted, the remaining amount is split 50/50 between local flagship forest regeneration or conservation projects, and high-impact international clean energy projects.

Where does my parcel get shipped from?

We are a global company, and your parcel will be dispatched from one of our global dispatch centres. For US orders, we do our best to ensure smooth delivery without additional fees. However, due to the constantly changing customs landscape, regulations may shift unexpectedly during transit. In rare cases, this may result in additional charges - such as duties or import fees - which are the responsibility of the customer.

What will my parcel look like?

Is my parcel environmentally friendly?

Yes, we use packaging that is compostable and recyclable.

Will my parcel be discreet?

Yes, there is no branding or logos on the outside of the parcel to ensure 100% discretion of your order.

If you use a credit or debit card, your transaction will show our billing name as "ATMS AU".

My parcel says delivered but I haven't received it, what do i do?

Please contact us as soon as possible advising you have not received your order. We will then raise an enquiry with our courier partner, who will look into the delivery and provide a photo for proof of delivery, and we will work with them to determine if an issue has occurred with the delivery. As per our courier partners policy, we can only raise an enquiry up to one month after the dispatch of your order, so in order to make a non-deivery claim you must contact us before one month has passed since your order was sent from our warehouse. If we are contacted outside of this timeframe we will not be able to assist further.

Please note: Neither ATMS nor our courier partner are liable if your order is confirmed as delivered correctly but cannot be found, i.e in the instance of theft after delivery. We recommend upgrading to signature delivery to avoid this happening.